We all make mistakes. To err is, after all, human. The important thing is to recognise when you have done so, and to learn from them, and to try to not make the same mistakes again. Also, it never hurts to apologise.
In December 2014, the Edinburgh International Festival announced that they would open booking for concerts and recitals before announcing the rest of the programme. This infuriated us as we like to immerse ourselves in the full breadth of the programme. Doubly frustrating as it seemed a rash and ill thought out decision, with little consideration for the impact it had on many loyal supporters of the Festival. For example, it was interesting when, earlier this year we received a fundraising call. We mentioned our displeasure at the staggered booking proposal, to which the member of staff gave a hollow laugh and admitted they'd had a busy time dealing with the feedback.
Still, it seemed the lesson had been learnt. Festival Director Fergus Linehan wrote a letter to all those who complained. This was subsequently sent to supporters. The matter seemed to be concluded and, credit where credit is due, we thanked the Edinburgh International Festival for heeding feedback. Unfortunately that decision came too late for them to reverse their decision to put the theatre production Antigone on sale early, and because of that they lost the opportunity to sell a ticket for it to us (we instead chose to see it in London).
Sadly it is now clear we were wrong.
4 years ago